Contact

Contact us

Have a question about your order, shipping or a claim? We are happy to help.

Email: support@cartnes.com
Support hours: Monday–Friday
Response time: within 1–2 business days

To help us respond faster, please include:

• Your order number
• The email address used for the order
• Photos or a short video, if your item arrived damaged or incorrect

For tracking updates, please use the tracking link in your shipping confirmation email. Tracking can take 2–5 days to update after shipment.