Shipping policy

Last updated: October 23, 2026

How your order ships

CARTNES works with trusted fulfillment partners and suppliers. Items in the same order may ship from different locations.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Processing may take longer during sales and holiday periods.

Delivery time

Once your order ships, delivery to addresses in the United States typically takes 10–20 business days from the date you place your order. These are estimates, not guarantees. Delays can be caused by carriers, customs, weather, high order volumes or other events outside our control.

If we cannot ship on time

If we are unable to ship your order within the time we have told you, we will notify you by email and give you the option to either agree to the delay or cancel your order for a full refund.

Shipping costs

Any shipping charges are shown at checkout before you pay.

Tracking

When your order ships, we will email you a tracking number. Tracking information can take 2–5 days to appear after the shipping confirmation.

Multiple items

If you order more than one item, they may ship separately and arrive on different days. You will not be charged extra shipping for this.

Customs, duties and taxes

For destinations outside the United States, you are responsible for any customs, duties or import taxes charged by your country.

Incorrect or incomplete addresses

Please make sure your shipping address is correct. We cannot change an address after the order has shipped. If a package is returned to us because of an incorrect or incomplete address, we can reship it at your expense or refund the order amount minus the original shipping cost.

Lost, delayed or damaged packages

If your package is lost, significantly delayed or arrives damaged, contact us at support@cartnes.com. Please see our Refund Policy for how we resolve these cases.